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Booking &
Cancellation Policy

Life can be a real pain at times, and we understand that every now and then things don’t work out as planned. However, we are a small business that relies on having our clients turn up to their booked appointment, not only so that we can pay the employee that is at work ready to do your hair, but also so we can pay to keep the electricity on and the doors open.

When you don’t attend your appointment or don’t give us enough notice that you can’t attend, that also means that we have turned away other clients because that time was allocated to you specifically for that service, which is not fair on us, or the other client.

So, to protect all of our loyal client’s appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

 

    1. All clients will be required to leave a $50 deposit to secure their first appointment, which will be deducted from the cost of the actual appointment. Deposit will only be transferred, when more than 48 hours notice is provided for cancellations.
    2. All no-show clients, and cancellations within 24 hours of the appointment may incur a $150 fee, or the full cost of the appointment, whichever is the lesser.
    3. We run by appointment, therefore late arrivals of 15 minutes or more may be unable to be serviced, and if so, the cancellation policy will apply.
    4. Booked services cannot be cancelled on arrival of appointment.
    5. All clients will be sent a confirmation message four (4) days prior to their appointment. Failure to confirm 24 hours prior to your appointment will result in the appointment being cancelled.
    6. Our highly trained technicians provide professional results using the finest products available. DFK Hair Studio cannot guarantee lasting results unless you are using recommended home care products purchased from DFK Hair Salon or if you swim regularly.

As per the Small Business and the Competition and Consumer Act, any problems with your service must be reported within one (1) week of the original service by phone call or in person. As per the Small Business and the Competition and Consumer Act, DFK Hair Studio will then fix the service or replace the product at no charge, within one (1) week of the report of the fault.

All prices include GST. All prices are subject to variation without notice.
To obtain a quote, please ask your stylist during your consultation prior to the service.

Cancellation and No Show Charges

You can cancel or change your booking by calling the salon 48 hours in advance of your visit with no extra charge. However if you fail to adhere to the cancellation policy as stated under the terms and conditions the salon has the right to forfeit your booking fee or in certain cases charge you the balance of your booking amaound left to pay at the appointment. 

Prices are guideline only and can very depending on the staff member and the service performed.

By booking an appointment you hae read the terms and conditions and agree to the cancellation policy.